FAQ

Services

  • MonX Design warranty for HONE products covers the following:

    • Significant defects in materials used in manufacturing the product

    • Significant defects in workmanship under normal use

    • Damages from normal use, including the following:

    • Damage to key functioning components

    • Damage that affect user experience

    The warranty does not cover the following:

    • Accidental damage caused by the purchaser that can reasonably be repaired by the average individual

    • Intentional damage to the physical goods

    • Damage caused by misuse of the physical goods

    • Theft or loss of the physical goods

    Duration of the Coverage

    The Warranty Period for Physical Goods purchased from MonX Design Inc. is 10 years (120 months) from the date of purchase.

    Upon the 9th year of purchase an upgrade and refurbishment option will be offered. If this upgrade is completed on the physical goods the warranty period will be extended another 10 years (120 months).

    See Full Warranty PDF

  • While we believe in our tiny home products we know that they are not for everyone. Because of this, in Addition to our 10 year warranty, we offer to accept returns within up to 6 months of delivery. After the 6 month period MXD will offer buybacks to allow us to get your home to someone else who will enjoy the home. Returns and buybacks will be subject to terms and conditions as well as delivery and setup fees.

  • MXD is offering a 10 year limited warranty for all HONE tiny homes. We wish to ensure the value of our tiny homes, this is why we will offer repair and maintenance services to ensure your home stays in the best condition. We will have a portal for requesting a warranty claim or a service request.

HONE Tiny Home Details

  • We offer the option to have your unit NOAH certified. Depending on your use, a certification may be beneficial. Certification can also create challenges, because it will set the legal use of your unit - If we certify your unit as an RV it can’t be used as a modular home, and so on.

  • We are partnered with TinyBox Systems to provide the structural components, insulation, exterior, roofing, windows, and doors. TinyBox sources parts from the best suppliers that they have identified through rigours research. TinyBox uses steel frames and foam panels sourced internationally.

    We complete the interior and custom features all in house. Electrical, plumbing and heating are done in-house by our staff. We use locally sourced lumber, cedar, maple, oak, and steel to build our custom interior finishes. If you have material you’d like used just let us know - be aware we do not use fake materials. Any material with a printed graphic on it that resembles another material will not be used. Only real maple, real cedar, real cork, etc.

  • Our units are built with a steel frame always included. We offer them with wheels installed or you may place them on a foundation.

  • Currently we offer the following customization options:

    Overall Length: 24ft or 28ft

    Exterior Siding: Cedar or Metal

    Flooring: Cork, Maple, or Oak

    Composting Toilet: MXD Composting Toilet or Separett

    Minor Custom Changes on request

  • The following Amenities are included in the HONE Upgraded model:

    Bed Space:

    • King Bed

    • Skylight

    • 1 AC and 2 DC Outlets

    • Storage

    Washroom:

    • Vanity with Sink and Mirror

    • Combined Shower Space

    • Shower Kit & Exhaust Fan

    • Cedar Walls and Floors

    • Radiant Heater / Drying Rack

    • 1 AC Outlet

    • Luxury composting toilet solution

    Kitchen:

    • Double Sink

    • 50.5in DC Fridge with Freezer

    • Wooden Open Cabinets + Drawers

    • Propane Cooktop + Propane Wall Oven

    • Mounted Drying Rack

    • Breakfast Counter and Chairs

    • 1 AC and 1 DC Outlet

    Living Area:

    • Large Windows

    • Mounted TV

    • Custom Couch with Storage

    • Side Table

    • Radiant Heater

    • Ceiling Fan

    • Small Closet & Coat Hooks

    • 1 AC and 2 DC Outlets

    • Mood Lighting

  • The HONE Upgraded comes with radiant heating produced by a propane boiler system. The heating is handled by a through wall AC unit. Both units have more than enough heating or cooling to keep you cool in the summer and hot in the winter.

  • Water is supplied using an RV connector that is compatible with your standard home or garden hose. Grey waste water is directed out of the home through a single outlet. We recommend digging a french drain to disperse the water. In most areas it is allowed for one to release grey water, but we can help you check that it is alright in your region.

  • Our HONE tiny homes come with a full DC and AC power system. This means that you can run the home off of either AC from the power grid or from DC power from batteries or a solar system. Every home comes with at least 20AH at 24V of batteries to support a reliable DC power system.

  • Yes! All of our HONE tiny homes are designed so that they use low power, water, and don't require a waste connection. Our homes don’t come with a solar or rainwater collection system but are designed so that these can be added either by the owner or through our off-grid kit that will be available.

  • We work with a program created by Canadian Financial to offer tiny home financing options. Currently we request 30% down payment, this means that 70% of the home can be financed and the down payment will cost $42,000. If you are interested please apply with Canadian Financial to determine if you qualify.

  • We currently guarantee that the home will be completed and delivered within 5 months of making the deposit.

  • All HONE tiny homes will have a transportable aspect to them. Currently all models available are built on a trailer and designed similar (but note the same) as an RV. This means you can move the trailer quickly and easily with any truck that is rated for the size and weight of the model you have chosen.

  • Yes, the homes can be placed only where there is necessary space to drive the trailer into the location. Most towns currently have different laws relating to tiny homes and RVs, please look into the laws of your municipality to determine how your home would be regulated. We are open to helping you work through the regulations and find the right location, as well as offering resources for you to find your own way.

  • We design our tiny homes to last a lifetime with good care and maintenance. With average care and no regular repairs we intend on the homes to last at least 15-20 years. We design our homes with both our per-decade maintenance and repair check in mind, as well as upgradability. This means the homes are designed not just to last but they are also designed with repairability and upgradability in mind. We know things happen and no material lasts forever. With our warranty and repair program we will ensure that your home stays in the best condition as long as you own it.

  • Each tiny home will come with a detailed digital manual that offers every detail needed to properly maintain the home. The per-decade maintenance program will ensure that details the owner misses have an opportunity to be sorted out. On the digital manual owners will be able to make a service request to make repairs or upgrades to their home.

  • We have 2 payment structures depending on if you finance the project with our financing partners or if you pay the entire amount with financing. The structure looks like this when our financing is used: 30% Down Payment and 70% Financed. The down payment will be made once you are approved for the financing, at this time we will start the build. If you do not finance it with our partner the following structure will be used: Initial Payment 30%, Middle Payment 20%, Final Payment 50%. We will start the build once we receive the initial payment, the middle payment is expected once the interior work begins, the final payment will be made once the home is completed and before it is delivered. Please note that we do intend on having tiny homes in inventory for 2025, so that we will be able to deliver home immediately on order.

  • MXD is new to the tiny home building business, we currently as of July 2023 have our first tiny home that serves as an example and a short-term rental space. This home, the HONE Retreat, is available on Airbnb with superhost status and over 180 reviews.